If this happened to you as a customer, how would you feel? Our washer has a problem. Service person came out and ordered a part for it. Part should be here in two weeks and made the next appointment. The day before the appointment, I get an automated call. If my issue was a service […]
Go the Extra Mile in Customer Service
I just had a recent experience that reinforced the importance of customer service. A recent trip to our basement found water on the floor by the water heater (How many of you can relate?). The plumber was called. They came out. Upon a brief inspection, they informed my wife that it wasn’t the water heater, […]
Amazing Customer Service
When you think of good customer service when you have a product issue what comes to mind? To me it starts with fixing the issue. Words like prompt, fair and immediate come to mind along with getting having it happen quickly with the first person I contact. As a business owner, we want to believe […]
