Small Business Saturday has come and gone. What worked? What did you do? And what do you wish you would have done? Now is the time to answer those questions. Yes, I know that for many of you it is also the holiday shopping season and you have just run the gauntlet of getting the […]
Time and Family Businesses
Earlier this year, I did a blog post on the importance of “Family Businesses in the Economy.” Most of us patronize these businesses, but probably don’t think much about them. Who are the owners? What types of businesses do they run? How successful are they? Prior to retirement, I was part of a group of […]
Your Small-business Complaint (Feedback) Process
People complain about your business. It’s true. It happens but most of the time you never hear about them. On average for every one complaint you do hear, there are 26 other complaints that people have. That’s a substantial number. And while many of the complaints are perhaps minor in nature, they are something that […]
